Reports will display the historical reports for supervisor

Agent Report

Supervisor should select an agent and filter the based on the date, and then the following details would be available in the report.

1. Average number of calls per hour
2. Average talk time
3. Ready duration
4. Total number of calls
5. Last logged in
6. Last logged out

Calls Abandoned by Agent

Supervisor should select an agent and filter the based on the date, and then the following details would be available in the report.

1. Date and time at which the call is abandoned
2. Abandoned reason.

Queue Report

Supervisor should select an agent and filter the based on the date, and then the following details would be available in the report.

1. Number of Abandoned Calls
2. Average Talk time
3. Number of calls handled in the queue.
4. Abandoned Percentage
5. Total Calls
6. Total talktime