Use of Voifinity products and services (collectively, “Services”) is dependent on meeting these Technical Sufficiency Criteria. These Technical Sufficiency Criteria are incorporated into and made a part of the applicable Service Agreement.

The Services require a properly-configured, high performance, enterprise-grade broadband IP network and connection. Use of the Services with any network, services, or connection not compatible with the Services may result in partial or complete unavailability, interruption, or underperformance of the Services or other services utilizing the same network, services, or connection. Likewise, 2G, 3G, or LTE networks are not recommended for use with the Services. Customer will provide and maintain, at its own cost, an IP network, services, and connection meeting the foregoing standard and all equipment necessary for the Services to connect to and use such network, services, and connection.

To minimize unauthorized use, Customer should (a) disable international calling for all Digital Lines, extensions or Accounts for which such calling activity is not needed or not authorized; (b) restrict international calling destinations to those that are needed and authorized; (c) block inbound calls from any caller and area codes from which Customer does not wish to receive calls and block inbound calls with no caller identification if appropriate; (d) disable attachment of facsimile image and voicemail audio files to message notification emails associated with Customer’s Account(s) and/or individual Digital Lines or extensions for which such functionality is not required and to the extent that such files may include sensitive or confidential content.

Use of voice and/or facsimile services provided by Voifinity is subject to this Numbering Policy. This Numbering Policy incorporated into and made a part of the Agreement.

Customer may obtain new numbers from Voifinity for use with the Services, or may port existing numbers, subject to the terms below.

1. Number Availability

Voifinity makes available phone numbers for use with voice and facsimile services, which Customer may select for assignment to the Customer’s Account. Voifinity’s listing of a number as available may be erroneous and does not constitute a representation or guarantee that such number is actually available for such assignment. In the event a chosen number is not actually available, Voifinity may remove such number from an Account.

2. Number Porting

2.1. Number Port-In Request Procedures.

Customer must keep the its existing service active in order to port a phone number to Voifinity.

In order to request the porting of a telephone or facsimile number into an Account, the Account Administrator for the Account into which you wish the telephone or facsimile number to be ported must log in to the Admin Portal for such Account and complete all steps and provide all information requested as part of the number port-in request process (which may include without limitation providing an executed Letter of Agency) or as otherwise requested by Voifinity.

In order to port more than 25 phone numbers from the same third party service provider account into the Voifinity Account, you must contact Voifinity’s Project Porting Department at project.porting@Voifinity.com and comply with their instructions.

2.2. The Number Porting Process.

In order to request the porting out to another services provider of a telephone or facsimile number currently assigned to an Account, you must follow the instructions specified by that services provider and must provide all information and cooperation requested by the relevant other services providers, Voifinity, or any other relevant third party. The porting of phone numbers into or out of an Account requires Customer’s provision of specific and detailed information to Voifinity and/or other service providers, and procedures imposed by other service providers or Voifinity in order to comply with law and industry standards. Therefore, the completion of any number port request may depend on factors outside of Voifinity’s control, including delays caused by Customer and/or other service providers.

2.3. Unauthorized Port Outs.

Voifinity is required by law to comply with any valid porting request. Phone numbers may be ported out from an Account due to acts or omissions of third parties, and it may be difficult or impossible for Voifinity to: (i) prevent such port-outs: (ii) retrieve numbers ported out of an Account; or (iii) port such numbers back into an Account. Voifinity has no responsibility or liability due to such port-outs.

2.4. Accurate Porting Information.

Customer represents and warrants that all information provided in connection with any request to port in or port out numbers to or from the Voifinity Services (including without limitation any information or representations in any Letter of Agency) by Customer or any party acting on its behalf or direction will be true, accurate, and up-to-date.

2.5. Customer Compliance with Porting Laws.

The porting of numbers is subject to telecommunications and other Laws and may be subject to third-party terms and conditions. Customer, and/or any party acting on Customer’s behalf, shall not: (i) violate any applicable Law or engage in any fraudulent or deceptive conduct in its porting-related requests or activities; (ii) engage in or facilitate “slamming” or the porting out of any telephone or facsimile number or change or attempt to change any party’s telephony service provider without first obtaining the proper, requisite consents and authorizations; or (iii) violate contractual or other obligations to service providers or other third parties.

2.6. Release of Numbers.

In the event of Account termination or cancellation, all telephone numbers associated with the Account which have not previously been ported to another provider may be released. The cancellation of individual Digital Lines may result in the release of the associated numbers if those numbers have not previously been ported to another provider. Customer is solely responsible for working with its new third-party provider to port out any numbers prior to termination or cancellation of Customer’s Account or Services, or any individual line.

3. Number Publication by Customer

All new number assignments are provisional until verified by Voifinity and confirmed by Customer. Customer shall not publicize, list, or communicate any number that assigned to the Account, or purchase or invest in any materials or media reflecting any such number unless and until Customer has confirmed that such number(s) is(are) active and functioning as desired. Acceptable methods of confirmation include test calling such number(s) from a non-Voifinity service plan and verifying that the fees and charges that will be incurred in connection with use of such number(s) are acceptable to Customer.

This policy forms part of, and is governed by the Customer Agreement and/or the Voifinity Terms of Service, as applicable. Terms used herein but not otherwise defined shall have the meanings ascribed to them in the Agreement or the Terms of Service.

Voifinity provides access to emergency calling services, allowing most Voifinity users to access either basic 911 or Enhanced 911 (E911) service. Voifinity Office users with a Digital Line, using IP Desk Phones or Softphones, can dial 911 directly from their IP Desk Phones or Softphone. VIRTUAL EXTENSIONS AND MOBILE USERS WITHOUT A DIGITAL LINE CANNOT COMPLETE 911 CALLS.

Emergency calling services work differently than you may have experienced using traditional wireline or wireless telephones. Your access may differ depending on your location or the device you are using.

1. Registering Your Location

You must register the address of the physical location where you will use each Digital Line with Voifinity immediately upon activation of your End Point. This is your Registered Address. You or your Account Administrator must accurately register each individual line through your Digital Line Settings or the Account Management portal. You must use Voifinity voice services only at the Registered Address provided for the applicable Digital Line. If you move a registered device, you must immediately update the Registered Address with the new physical location of the device with Voifinity through the Account Management portal or in your account settings. If you do not update the Registered Address, any 911 calls made from the device may be sent to the wrong emergency response center and will not transmit your current location information to emergency responders, delaying emergency assistance to you. It may take up to several hours for the address update to take effect. Customers with more than one Digital Line are solely responsible for ensuring that an accurate and up-to-date Registered Address is maintained for each Digital Line, and that their End Users are aware of how the Registered Address can be changed.

2. Service limitations

Voifinity 911 service will not function (i) in the event of an Internet or power outage; (ii) if your broadband, ISP, or Voifinity Service is terminated; and (iii), with respect to only the Voifinity Mobile Application, if you do not have mobile service, as the Voifinity Mobile Application cannot send emergency calls over Wi-Fi access. It is possible that network congestion may delay or prevent completion of any 911 call. You will not be able to complete a 911 call if you move to a physical location outside the country in which your Digital Line is provided, or if you are dialing from a Voifinity number that is not a Canadian or United States number.

Users uncomfortable with any of these limitations should use an alternate means of reaching 911.

3. How it Works

When you dial 911 using voice services from Voifinity, the Voifinity phone number and the Registered Address you have provided is sent to the local emergency center serving your location. In some areas, emergency operators have access to this information; however, in areas where only basic 911 service is available, the emergency operator answering the call may not be able to see your Voifinity telephone number or your Registered Address. You should always be prepared to provide the emergency operator with your Voifinity telephone number and Registered Address in case the call is dropped or disconnected. If you are unable to speak, the emergency operator may not be able to send help to your location and/or call you back should the call be disconnected. Voifinity does not control whether or not the emergency operator receives your telephone number and Registered Address.

In some cases, 911 calls dialed from your Voifinity Office device cannot be directed to the local emergency response center, and are instead directed to a National Emergency Call Center (the “NECC”). That might happen if there is a problem validating a Registered Address, if the Registered Address is an international location, or if the Registered Address is in an area that is not covered by the landline 911 network. 911 calls that are directed to the NECC may not include your Voifinity telephone number or your registered address. Trained operators at the NECC will request your name, location, and telephone number and attempt to reach emergency responders in your local area. Until you give the operator your phone number, and location, he/she may not be able to call you back or dispatch help to your location if the call is dropped or disconnected.

4. Mobile Applications

Calls to 911 placed through the Voifinity Mobile Application on a smartphone are automatically routed to the native dialer on the smartphone, and the call will be handled by your wireless service provider if wireless service is available. If your wireless service is unavailable, the 911 call cannot be placed. The Voifinity Mobile Application cannot place emergency calls over Wi-Fi access. Emergency dialing is not available through the Voifinity Mobile Application on tablets or other mobile devices without a native phone dialer and a wireless service plan.

In some areas, emergency operators are able to receive text messages sent to 911. Texts to 911 by Voifinity users relying on the Voifinity Mobile Application are automatically directed to the native dialer on the mobile phone, allowing you to send the text through your wireless service provider, if available. If wireless service is unavailable, the text cannot be sent. Text-to-911 is not available on tablets or other mobile devices without a native phone dialer and a wireless service subscription.

5. Notification of Employees, Guests, or Other Users

Customers must notify any employees, contractors, guests, or persons who may place calls using the Services or may be present at the physical location where the Services may be used, of the limitations of Voifinity 911 Service from your Voifinity IP phone, other equipment, or the Voifinity Softphone. Customer must affix a sticker warning that 911 services may be limited or unavailable in a readily visible place on each piece of equipment that might be used to access or use the Services, as required by 47 C.F.R. § 9.5.

6. Disclaimer of Liability for Emergency Call Response

Your use, and use by your employees, guests and other third parties, of Voifinity’s 911 Services are subject to the limitations described herein. The availability of certain features, such as transmission of a Registered Address or your Voifinity telephone number, depends on whether local emergency response centers support those features, and other factors outside of Voifinity’s control. Voifinity relies on qualified third parties to assist us in routing 911 calls and text messages to local emergency response centers and to the NECC. Voifinity does not have control over local emergency response centers, the NECC, emergency responders, or other third parties. Voifinity disclaims all responsibility for the conduct of local emergency response centers, the NECC, third parties engaged by Customer to facilitate address updates, and all other third parties involved in the provision of emergency response services. To the extent permitted by applicable Law, you hereby release, discharge, and hold harmless Voifinity from and against any and all liability relating to or arising from any acts or omissions of such third parties or other third parties involved in the handling of or response to any emergency or 911 call.

Customer indemnifies and holds harmless Voifinity, and any third-party provider(s) from any and all third-party claims, losses, damages, fines, or penalties arising out of: (i) Customer or its End User’s provision to Voifinity of incorrect information, including physical addresses, or failure to update a Registered Address; (ii) Customer’s failure to properly notify any person who may place calls using the Services of the 911 limitations; or (iii) the absence, failure, or outage of emergency service dialing using the Services for any reason; and (iv) the inability of any End User to be able to dial 911 or access emergency service personnel for any reason.

This document describes procedures law enforcement authorities and individuals involved in civil litigation should follow to request data from Voifinity and its corporate affiliates (“Voifinity”).

These guidelines are provided for informational purposes only and do not represent a commitment by Voifinity to provide information. Voifinity also reserves its rights to require reasonable reimbursement in connection with its responses to data requests. Voifinity may revise these guidelines and the underlying processes at any time without notice. Contact Voifinity at legal@Voifinity.com to request the latest version of these guidelines.

Voifinity reserves the right to respond or object to any request for data in any manner consistent with applicable law.

Private litigants are strongly encouraged to seek any and all Data directly from the Voifinity Customer or End User, who can use automated account tools to download the relevant Data from their Voifinity Admin Portal.

For your convenience you may download a copy of these Voifinity Data Request Guidelines here.

1. Voifinity’s Commitment to its Account Holders

In order to maintain the privacy and trust of our Customers, we strive to ensure that our policies and practices provide clarity, when it comes to their personal information. In keeping with this commitment to our Customers, we respond to requests for customer data in accordance with our Terms of Service (see https://www.Voifinity.com/legal/tos.html) and our Privacy Notice (see https://www.Voifinity.com/legal/privacy-notice.html). Voifinity may not respond to requests for information that violate established legal processes.

2. Data Requests

Voifinity only considers the following types of requests pursuant to formal legal processes. For Customers or End Users requesting copies of their own data please refer to the Voifinity Individual’s Rights and Complaints Handling Procedure.

2.1. Data Requests:

A Data Request is a request for information relating to a Voifinity customer account in connection with an official criminal or administrative investigation or proceeding, or a filed civil legal action.

Customers or End Users who need copies of their own data should download that data through their Admin Portals, rather than submitting Data Requests to Voifinity. Customers or End Users needing support in navigating their Admin Portals should contact Voifinity Customer Care Center (support@voifinity.com). Voifinity will comply with a Data Request sent from a Customer or End User only where required by law and after a showing that such data cannot be obtained through the Admin Portal (and Voifinity may require reimbursement as set forth in Section XI).

Except in very limited exigent or emergency situations (see sub-section C below), Voifinity generally will not respond to Data Requests unless they are made through formal legal processes and procedures. Examples of legal processes that may serve as the basis for a Data Request include the following:

  • Subpoenas
  • Court Orders
  • Search Warrants
  • Civil Investigative Demands

2.2. Preservation Requests:

A Preservation Request asks Voifinity to preserve customer account data in connection with an official criminal or administrative investigation or proceeding. Preservation Requests must include all of the information outlined in Section V (Information to Include in Data Requests) below.

In response to a Preservation Request, Voifinity will generally agree to preserve a one-time snapshot of the then-existing account data that the Preservation Request specifies for ninety (90) days, pending service of formal legal process and provided the requestor agrees to the fees schedule set forth herein.

On the ninety-first (91st) day the preserved data may be deleted unless the requestor has provided a formal Data Request in the interim. Any production of preserved data will be subject to the timelines and fees outlined in these guidelines, which may include an additional fee for any such preservation.

A Preservation Request will not result in Voifinity recovering customer data that has already been deleted. Voifinity is not able to recover customer data once it has been deleted.

2.3. Emergency Requests:

Emergency requests for customer Data will not be considered unless they are made using the Emergency Data Request Form (see attached) or are made in connection with a Court Order. Emergency Requests (if made without a Court Order) are only appropriate in cases involving the risk of serious bodily harm or death, and (absent a Court Order) Voifinity responds to such Requests only when Voifinity believes that such harm may be imminent if we do not respond.

3. Service of Process for Data Requests

Voifinity will review and respond to properly served request for data as required by law and in accordance with its Terms of Use and Privacy Notice.

Voifinity may object to requests for data for any reason and will object if they are deemed by Voifinity to have been improperly served, are overly broad or vague, or unduly burdensome.

3.1. Service of Process by Law Enforcement:

As a courtesy to law enforcement, Voifinity accepts service of subpoenas, warrants, court orders, and governmental civil investigative demands or related legal process which do not require the oral testimony or personal appearance of a Voifinity representative, via email at legal@Voifinity.com, with a copy by any means authorized under the Federal Rules of Civil Procedure or California State Law on Voifinity’s registered agent for service of process: InCorp Services, Inc., 5716 Corsa Ave., Suite 110, Westlake Village, CA 91362-7354. Acceptance of service of process by email is strictly voluntary and may change at any time and without notice.

Voifinity does not consent to service by fax or email for subpoenas, warrants, court orders, and civil investigative demands or related legal process seeking oral testimony or the personal appearance of a Voifinity representative. Voifinity requests personal service on Voifinity’s registered agent for service of process of legal process seeking oral testimony or the personal appearance of a Voifinity representative.

3.2. Service of Process in Civil Matters

All service of process in civil matters should be localized through the California state or federal courts, as applicable, and conform to the laws of the State of California.

4. Additional Restrictions and Terms:

To the extent permitted by law, Voifinity reserves the right to require payment in advance of any production related to a Data Request; to withhold delivery of information until payment is received; and to seek enforcement of charges, including the cost of collection, through collections agencies, and any other means necessary and available under applicable law.

5. Information to Include in Data Requests

Voifinity’s databases are not designed to enable any kind of search a requestor might desire. In addition, certain features of Voifinity’s business make many common search requests virtually worthless. For example, Voifinity allows its customers to add or drop telephone numbers from their accounts through their Admin Portal at any time and as often as they like. As a result, a given telephone number may be assigned to many different users over a comparatively short period of time. Thus a request for information relating to a given telephone number is (unless targeted to a very short period of time) highly likely to relate to more than just the user(s) who are relevant to the Data Request and impinge on the privacy rights of those users. For these reasons, Voifinity cannot reasonably consider a Data Request unless it includes at least the following information:

  • Telephone Number or User Identification Number (“UID”)
  • A specific date or a narrowly tailored date range (generally up to 2 months).
  • Any other potentially identifying information (for example a customer’s name, physical address, email address) in the possession of the Requestor.
    • Please note that Voifinity customers register through an online portal and their names, addresses and other contact information are not verified or regulated by Voifinity in any way. As a result, (a) in some cases the identifying information provided by a requestor may not be used in a search and (b) searching by user name may be unreasonably overbroad so RC may require the requestor to provide narrower criteria (E.g., Voifinity has thousands of accounts with first name: “Customer” and last name “Service”).

5.1. Law Enforcement Data Requests

To enable Voifinity to verify that a data request is from an official law enforcement agency or authority, Voifinity requires that each law enforcement request include at least the following information:

  • Requesting Agency’s Name
  • Requesting Agent’s Name
  • Requesting Agent’s Badge/Identification Number
  • Requesting Agent’s Employer-Issued E-mail Address (Voifinity will not respond to an individual’s private email address or any e-mail address in a domain unassociated with the Requesting Agency)
  • Requesting Agent’s Telephone Number (including extension)
  • Requesting Agent’s Mailing Address (P.O. boxes will not be accepted)
  • Requested Response Date (please allow at least 2 weeks for processing)
  1. Civil Data Requests

The following contact information is required for the requesting party and its counsel of record:

  • Requesting Party’s Name
  • Counsel Name and applicable State Bar Number
  • Local Counsel Name and California State Bar Number
  • Telephone Number
  • E-mail Address
  • Mailing Address (P.O. boxes will not be accepted)
  • Requested Response Date (please allow at least 4 weeks for processing)

Private litigants are strongly encouraged to seek Data directly from the Voifinity Customer or End User, who can use automated account tools to download the relevant Data from their Voifinity Admin Portal.

  1. Time for Response

Requests are generally handled in the order received, subject to other pending expedited requests, with law enforcement requests given priority.

Expedited responses for data, if available resources permit, will be provided on a case-by-case basis and are subject to a fee for expediting the response, where permitted by law.

Response times will be commensurate with the size and complexity of the request; generally a response may be expected within thirty (30) days.

  1. Responsive Information

Responsive information is generally returned via e-mail in the form of a compressed, password protected file; however, if the volume of returned data is larger than a few megabytes, we may place the compressed, password protected file for download via a secured Voifinity Box account or FTP server.

6. Types of Information Available in Response to Data Requests

  1. Information Voifinity Can Provide

Depending on the type of legal process validly issued and served upon Voifinity, we may be able to respond with one or more of the types of data set forth in this Section.

It is important that Voifinity protect its customer information not only as indicated in our Terms of Service and Privacy Notice but also in accordance with state, federal, and international data protection and communications laws. Disclosure of some types of Data is more highly restricted by law and may only be disclosed in response to certain types of entities or with specific types of legal process.

Governmental Requests: in response to a Data Request from a government entity, which is validly served and supported by sufficient legal process, Voifinity may provide Basic Subscriber Information, Billing History Information, Additional Number or Extensions, Call Log Data, Fax Log Data, SMS Log Data, Comment Log Data, and Content of Communications. These types of information are described in more detail below.

Civil Requests: in response to a Data Request from a private litigant, which is validly served and supported by sufficient legal process, Voifinity typically may provide Basic Subscriber Information, Billing History Information, Additional Number or Extensions and Comment Log Data (not Call/Fax Logs, SMS Message Records, or Media) provided that the request is properly limited in scope.

Private litigants: are strongly encouraged to seek Call Logs, Fax Logs, SMS Logs, or the Content of Communications directly from the Voifinity Customer or End User, who can use automated account tools to download the relevant Data from their Voifinity Admin Portal.

Each of these classes of information is described further below. Keep in mind that while Voifinity is often able to provide the sorts of data above, it cannot guarantee that this will be the case for your data request. Each customer’s circumstances are unique; information that is readily accessible or useful in some cases may not be in others.

The production of Call Logs, Fax Logs, and SMS Logs is frequently unduly onerous, and Voifinity may object to the production of these records to private litigants. Additionally, Voifinity is typically prohibited from producing the Content of Communications to private litigants.

The Fees associated with the production of each of these categories of records is outlined in Section 11 (Cost Reimbursement).

  1. Basic Subscriber Information

A report which shows basic subscriber information including, to the extent Voifinity’s customer completed the fields upon registration, the following information:

  • Customer’s First and Last Name
  • Contact Telephone Number
  • Company Name, if applicable
  • Physical or Mailing Address (Street, City, State, and Zip Code)
  • Email Address(es)
  • Date of Account Signup and Next Billing or Deactivation Date
  1. Billing History Information

A report which gives very basic information in the form of line items transactions:

  • Date of Transaction
  • Transaction Reference Number
  • Amount of Transaction
  • Payment Method (including the last 4 digits of a credit card1 or Indication of Invoice Billing)
  • State of Transaction (Success or Failure)
  1. Additional Numbers or Extensions

A list of all other phone numbers associated with the same account. This report shows the number and the date it was added to the customer’s account; it also shows the underlying provider of the number (for example, Level 3 or Bandwidth).

  1. Comment Logs

A “comment log” report lists of activities that are associated with an account and are logged by Voifinity employees. Each logged activity has a date/time stamp and a brief description of the activity performed.  Note that there is substantial variation in the quality and content of comment logs.

  1. Call/Fax Log Records

A document in substantially the same format as traditional call detail records, although there are slight differences because Voifinity’s systems are cloud-based. Voifinity delivers Call and Fax Log Records in the form of a comma-separated value (CSV) file.

  1. SMS Log Records

A report that includes substantially the same information as Call/Fax Log Reports. Voifinity delivers SMS Message Logs in the form of a CSV file.

  1. Content of Communications

Depending on the scope of the request), Voifinity may be able to provide various communications content (listed below):

  • Faxes
  • Incoming Voice Messages
  • Content of SMS Messages
  • Call Recordings
  • Faxes will be delivered as PDF formatted files
  • Incoming Voice Messages and Call Recordings will be delivered as either MP3 or WAV format files, depending on how our customer has their account setup
  • Content of SMS Messages will be delivered in a CSV file

7. Voifinity’s Data Retention Periods

Voifinity takes reasonable and appropriate steps to guard against inadvertent or malicious deletion or destruction of data in its systems. Voifinity provides information about its data retention policies for general informational purposes only, and does not commit to retaining all information as described below. For more information please refer to Voifinity Records Retention Policy.

Voifinity’s retains information related to our customers’ accounts in accordance with the following data retention schedules and subject to the automated deletion cycles listed below. Voifinity normally deletes or de-identifies all data from a customer’s account within 30-45 days of account closure. In addition, customers have the ability to delete numerous types of data for their accounts, such as voicemails and faxes. The following retention periods generally assume the customer has not deleted the data from its account. Voifinity is not able to recover customer data once it has been deleted.

Voifinity retains data for all accounts as follows:

Basic Subscriber InformationFor as long as needed to provide services to the customer and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Billing History Information
Additional Numbers of Lines Associated with a Given Account
Comment Log and Records of Activity
Call/Fax Log Records

Other data is retained depending upon whether the customer’s account is set up as a HIPAA account.

Data Retention for Accounts

Incoming Faxes and Voice Messages200 Total, then begin deleting oldest Message
Outgoing Faxes30 Days
SMS Messages5,000 Messages, then begin deleting oldest SMS Message
Call Recordings90 Days
Sent Faxes30 Days

8. Notification of Customers

Voifinity notifies its customers of Data Requests unless precluded from doing so by law or court order. Law enforcement officials who believe that notification would jeopardize an investigation should obtain an appropriate court order or other valid legal process that specifically prohibits customer notification prior to sending a Data Request or Preservation Request to Voifinity. When a Data Request is accompanied by a nondisclosure order, Voifinity will notify the affected customer(s) as soon as the order is overturned or expires.

Please note that nondisclosure orders should be as narrow in scope and duration as circumstances permit, and that Voifinity does not provide advance notice to the requesting party that a nondisclosure order is expiring; it is up to the requesting party to calendar the nondisclosure period and to keep Voifinity apprised of any modifications or extensions.

If your Data Request draws attention to an ongoing violation of our Terms of Service, or Privacy Notice we may take action to prevent any further abuse in order to protect the network, comply with our legal obligations and/or protect other Voifinity customers. This may include actions that could (explicitly or implicitly) notify the customer that we are aware of his or her misconduct.

9. Non-US Requests

At the present time, a Mutual Legal Assistance Treaty (MLAT) Request or letter interrogatory is typically required for disclosure of Data in connection with a non-United States Data Request.

10. Questions/Status Requests:

Questions regarding the Voifinity Data Request Guidelines should be directed to: legal@Voifinity.com. For security reasons, Voifinity will only respond to questions submitted in writing.

To prevent delays in response to your Data Request and those of others, please allow Voifinity ten (10) business days to respond to your request before you inquire as to its status.

11. Cost Reimbursement:

To cover the cost of compliance to Voifinity, Voifinity requires payment of the following fees, to the extent allowable by law, for all Data Requests, regardless of format or requesting party. Voifinity may charge additional fees for especially burdensome requests or requests not covered in the tables below

$50.00Per account for any combination of the following:

  • Basic Subscriber Information
  • Billing History Information
  • Additional Number or Extensions
  • Comment Logs
$100.00Per account for:

  • Preservation, and/or
  • Expedited Handling, if available
$40.00/MonthCall/Fax Log Records per account
$40.00/MonthSMS Log Records per account
$80.00/MonthPer Content of Communications Type:

  • Faxes
  • Content of SMS Messages
  • Voice Messages
    • Call Recordings
$0.25/PagePhotocopies and facsimiles exceeding ten pages
$60.00 for travel and $10 per signaturePer notarized document request (i.e. affidavit)
$190.00/hour/Paralegal Time

$250.00/hour/Engineer Time

$450/hour/Attorney Time

Requests requiring more than 0.5 hours will be billed at a one- (1-) hour minimum.
Pen Register/Trap and TraceVoifinity’s actual cost
WiretapVoifinity’s actual cost
Payment methods
Check:Make payable to Voifinity

(Tax ID # 94-3322844)

Mail to:


Suite 154,1385 Route 35 ,Middletown, NJ, USA

Please indicate “Subpoena Request” and your Invoice Number on the check.

*A $45 fee will be charged for any returned checks.

ACH or Wire TransferContact Voifinity Accounts Payable Monday through Friday between the hours of 9:00 am and 4:00 pm Pacific Time.

Telephone: +1 732 227 8440

Please have your Invoice Number ready to provide to the Voifinity representative.