A contact center is simply an advanced version of a typical call center. Unlike call centers, they provide support via multiple platforms including calls, emails, chats, and VoIP. One of the major drawbacks of the traditional contact center
What does a click-to-call button actually do? A click-to-call technology simply refers to a service where you can click a button and make a call. Almost 75% of the web users today prefer a smartphone to surf web.
USA Travel House , a leading online travel and tour service company, is known for providing customized tour packages. They have a dominant position in ticketing for international flights with realistic airfare rates and seasonal offers. Challenges Previously
Cloud communication services help you consolidate administrative costs with the use of a cloud Interactive Voice Response or IVR system. Administering an IVR into business communication allows companies to easily handle high call volumes. Both the companies and
Small or large, companies are shifting to cloud phone services. Choosing a business phone service that aligns with your company operations is not easy. You could have many concerns, including call plans, talk time, scalability, support, etc. Here